At SSI, thanks to the “Service Science and Innovation” investment programme, we are developing new, dedicated competences. We act as a “Living Lab”, conducting experimentation and validation cycles in which, on the one hand, research into service science will inspire multi-sectoral service innovation and, on the other, the experimentation surrounding these innovation services will feed into the research into service science.

The discipline of service science is a relatively recent phenomenon and the principle players are only beginning to consolidate their position within the field. This is a unique opportunity for our department, which already possesses a number of competences in the field developed within its research units, to improve its visibility.

Our ambition is to establish an internationally recognised “Living Lab” for science-based service innovation. We therefore need to reinforce our science-based service innovation capabilities and explore new territories, outside the innovation programmes defined by CRP Henri Tudor. We must also observe science-based service innovation currently ongoing in order to define new competences, techniques and methods, and new processes and tools required for greater efficiency in service innovation.

Our objectives

• To observe the innovation programmes put in place at CRP Henri Tudor as a “Living Lab”, in order to develop new methodologies and new services aimed at sustainably supporting service innovation life cycle management.
• To position the “Living Lab” at international level through networking and the exchange of best practices
• To collect and analyse instances of service innovation within the “Tudor Service Innovation Library” and to detect the lacking components that require development
• To contribute to the discipline of service science by developing new aspects
• To acquire and maintain new scientific and technological knowledge produced by our more academic partners
• To support politicians and decision-makers regarding service innovation issues
• To support the ‘innovation pole’ and the clusters
• To strengthen the capabilities and competence of innovation personnel  
• To manage the service innovation life cycle by means of cataloguing
• To discover and explore new service opportunities
• To raise awareness and increase capabilities for service innovation at a national level
• To encourage open service innovation