The expertise of our Service Science & Innovation (SSI) department, linked with the emerging discipline of service science, is managed in five research units, each responding to specific research issues.
The Innovation Economics and Service Valuation Unit
The members of this unit focus their R&D efforts on studying the mechanisms for value creation through innovation in its many facets (products, services, organisational elements, marketing, processes), primarily in services.
Their mission consists of studying and analysing the innovation of and within services, with a view to contributing towards strengthening value creation for the whole of society and at national level (macro-economic perspective), for a specific sector of activity (meso-economic perspective) and for particular organisations (micro-economic perspective), companies, administrative bodies or various interest groups.
The Business Process and Service Engineering Unit
This unit focuses its efforts on research into processes, in order to support the management of service innovation and to improve the value of these services, focusing on process-based models, standards and methods.
The Innovation Management: Organisation and People Unit
This unit addresses research questions linked to ways of reinforcing the innovation capacity of individuals, and of the companies and economic systems to which they belong.
The Knowledge-intensive Systems and Services Unit
This unit focuses its research and innovation efforts on:
- Technologies enabling the exchange and increase of knowledge within man-machine systems,
- The use of computers so that humans and machines can work together more naturally,
- The capacity of machines to process complex tasks generally carried out by humans
The Software-intensive Services Engineering Unit
This unit pursues two primary objectives:
- To improve software engineering practices and to design quality software services by improving specification, architecture and implementation models
- To explore the potential of new technologies in order to generate new uses.