The PUBLIC SERVICES innovation programme addresses the key innovation issues facing the Luxembourg public sector: new services, e-services and e-infrastructures for the public sector, public management innovation and policy support, organisation and change management in the public sector, interoperability and European integration of public services. The direct beneficiaries of this programme are public administrations - both central and local - and, of course, ultimately, citizens and companies.
The main challenges facing the market:
- Citizens and companies are demanding that administrations provide an increasing range of online services, which entails simplifying administrative processes;
- The digital strategies of states are moving beyond their own borders and must therefore be integrated at a European level in order to be more effective.
- To support the efficacy of the public sector by working with it to develop new services, e-services and e-infrastructures;
- To develop innovation in public management, on an organisational level or based on human capital;
- To develop scientific expertise in this field that is recognised at an international level;
- To increase the quality and interoperability of public services and e-services (usability, user-centricity & security), and to do so on the basis of international standards;
- To support the Ministry of Public Administration and Administrative Reform in its action plan in line with European strategy;
- To support the key players in the public sector in their efforts towards a coherent and integrated digital strategy at European level.
The programme's ambition is to be a place of "open innovation", mobilising all of the key players in public management, but also a scientific benchmark recognised at European level, and the bridge connecting Luxembourg to various European initiatives.
The PUBLIC SERVICES innovation programme mobilises key actors in the following areas:
- New services, e-services and e-infrastructures for the public sector
- Innovation in public management and policy support
- Organisation and change management within the public sector
- Interoperability and European integration of public services
- Applied, experimental and doctoral research, primarily through competitive and contractual research projects
- Innovative products and services
- Scientific support for national policies
To learn more:
Download our dedicated brochure.