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A Challenging Process Models Development: The ITIL v3 Lifecycle Processes

Author: 
Cortina S., Picard M., Valdés O., Renault A.
Reference: 
Proceedings of the 10th International SPICE Conference 2010, Pisa, 01.05.2010, ISBN 978-884672663-6
Publication date: 
01/01/2010
Department: 
Service Science & Innovation (SSI)
Research domain: 
Information and Communication Technologies

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